Returns Policy

Right of cancellation
You can cancel your order within 14 days (Slovenia: 15 days) of receipt of the items by notifying us (e. g. via letter, fax, e-mail) or by returning the items. The period begins with receipt of that disclaimer and the goods but not before fulfillment of our duty to inform according to article 246 § 2 in connection with § 1 Abs. 1 and 2 EGBGB and our duties according to § 312g Abs. 1 Satz 1 BGB in connection with article 246 § 3 EGBGB. To meet the deadline, timely notification or return of goods is sufficient. 

The cancellation is to be adressed to:
Schnapp 2000 e.K.
Hans Tückmantel
Birker Weg 1a
42899 Remscheid
Fax:    + 49 202 63548
or:      + 49 2191 5659394

Consequences of cancellation
In case of an effective cancellation the goods and services are to be returned. If you cannor or can only partially return or return goods in worsened condition, you may have to compensate for this.
This is not applicable if the condition is due to an inspection as would have been possible in a retail store. This is also not applicable for a condition caused by normal use of the product.

Goods that can be sent by parcel are to be returned at our own risk. The customer bears the regular costs of return, if we delivered the correct items.
On request we will pick up any goods that cannot be sent by parcel. The costs for pick-up are estimated not to exceed EUR 45,00 within Germany and EUR 70,00 - EUR 180,00 within the rest of Europe.

The obligation to refund payments must be fulfilled within 14 days. For the customer, this period begins with the dispatch of the cancellation request or the dispatch of the goods, for us with their receipt.

Payment Methods